Frequently Asked Questions
Are the products on the website available to order?
Products shown in the store are part of our active catalog. Availability can change, so final stock status is confirmed during the ordering process.
How do I know which product is right for me?
Use the product description, category and specifications as a starting point. If you need help comparing options, contact us with the products you are considering and how you plan to use them.
Do you provide tracking?
Tracking is provided when available after an order ships. Delivery timing can vary by destination, carrier and product size.
Can I return an item?
Most eligible unused items can be returned within 30 days of delivery, subject to the conditions in our Shipping & Returns policy. Please contact us before sending anything back.
What if my order arrives damaged?
Contact us as soon as possible and keep the original packaging. We may ask for photos of the product and packaging so we can help resolve the issue.
Do products include a warranty?
Warranty coverage varies by manufacturer and product. Where a manufacturer warranty applies, it is subject to that manufacturer’s terms.
How can I contact Nortek Music Supply?
You can contact us through our Contact page or by email at sales@nortekmusicsupply.com.